Some downtime is expected, but Twitter, come on
I work for a Web content management platform provider that uses an SaaS model. With the exception of a few enterprise clients, we host all the sites (over 300). Believe me, we understand at a granular level the issue of downtime.
Some is to be expected to be sure, and users have to understand that. While server maintenance may take place in off-peak hours, there are unexpected events that happen on occasion.
Of course, the chief "downtime" issue I'm being confronted with these days is Twitter. If I get the "something is technically wrong" page again, I think I'll scream. They better fix this and soon, or risk losing fickle users.
In the meantime, something other than the whimsical page that appears is required. Maybe like a personal message from Biz Stone saying how seriously they take this matter.
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