January 08, 2009

Marketers "sick" of Web 2.0 says MENG survey

A newly released survey done by Marketing Executives Networking Group of top marketing trends of 2009 indicates that "twice as many marketers are 'sick' of hearing about Web 2.0 and related buzzwords such as 'blogs' and 'social networking' compared to last year’s survey."

Meng-marketing-trends-buzz-words-tired-hearing-2009  

The survey goes on to say that "marketers still admit they don’t know enough about it" and that " 67% of executive marketers consider themselves beginners when it comes to using social media for marketing purposes."

This represents real opportunity for true social media marketing consultants, so long as they can make this stuff palatable and speak in layman's terms.

Ning1 One person who does this very, very well is , a veteran marketer who recently started her own agency, Harte Marketing and Communications. Beth has the good sense to see where social media fits into the overall marketing spectrum, and I believe her's is a well-reasoned, studied approach. (Doesn't hurt she's an adjunct professor at a local university.)

In a recent post, Beth asks, "Is social media the same as marketing?" To which she answers...

"I have said more than a few times that I am not a fan of the term 'Social Media Marketing.' Maybe it’s just semantics. Maybe I am just being staunch in applying the marketing and communications definitions and principals that I learned long ago and have implemented for ages.

"The issue at hand, as I see it, is that a lot of people are adding Social Media Marketing as part of their service offerings, but they haven’t spent a day doing the marketing part and because of that they struggle with implementing social media as part of an overall marketing strategy. Maybe it’s just me, but I don’t consider a company being advised to set up a LinkedIn or Facebook group or to have a Twitter account marketing (and in some cases, it’s not social media either). There’s much more to marketing (like product, distribution, pricing)."


As you can tell, Beth has some strong opinions on the subject and I highly recommend you read the post referenced above. Whether you agree with Beth or not, it will spur some critical thinking.

Another thing you should consider doing is joining us tomorrow, Friday, January 9, for User Friendly Thinking Radio, where Beth will be our guest. We're going to discuss this and other issues of importance to marketers today. The show airs at noon central and lasts for 30-45 minutes.

January 06, 2009

Corporate blogs, trustworthy or not. Depends on who you ask.

Which is true?

Consumers trust company blogs less than any other channel.

or

Blogs have long had an avid following, but corporations are finding that blogs can be a secret sauce to building solid relationships with their customers.


Depends on who you ask, Forrester or eMarketer.

The first statement comes from a hotly-contested Forrester survey on corporate blogging. The other from an eMarketer article which based its conclusion on studies done by BuzzLogic and Jupiter Research.

The Forrester survey goes on to say that, "Not only do blogs rank below newspapers and portals, they rank below wikis, direct mail, company email, and message board posts" and "only 16% of online consumers who read corporate blogs say they trust them."

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Conversely, eMarketer states "[B]logs have more impact on purchasing decisions than social networks. One-quarter of readers said they trust ads on a blog, as opposed to 19% who trust ads on social networks."

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Continue reading "Corporate blogs, trustworthy or not. Depends on who you ask." »

January 05, 2009

My four goal words for 2009

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Chris Brogan has a practice he's used since 2006, that of distilling his goals for the new year into three or four words. Seems like a good one to follow, so I'm giving it a try this year. 

My four goal words for 2009 are: 

Degree
At 211 degress water is hot. And while it would burn you if you stepped in a shower, its uses are somewhat limited. But turn it up one more degree to 212 and you can change the world. At 212 degrees water is not just hot, but boiling, and boiling water can power a locomotive or generate electricity

That extra degree makes all the difference. Think about the difference between 1st and 2nd place in a 100 meter dash or a NASCAR race. Usually, it's less than a second. The little bit of extra effort can take you from good to great and be the key differentiator.

The extra degree requires determination, perseverance and focus, but the rewards can be well worth it, in business and in life. 

Distill 
This word naturally follows the first, because steam is vaporized water and that's the first step in the process of distillation which, in my use of the term, stands for purification, concentration, filter and focus. 

This year I want to focus on two key things in my business life:
  1. Building the Social Media Handyman brand. (That includes the new book.)
  2. Growing and strengthening Bizzuka's brand.
The two are not mutually exclusive, and not necessarily in that order. The first is more a personal brand, but my aim is for that to lend credence to the corporate brand. With the addition of social media marketing consulting responsibilities, my role at Bizzuka is changing anyway and it's my hope I can reciprocally leverage one to help the other. 

I toyed with the idea of using the word "discard" here instead, but that sounded too negative. Still, for these goals to be attained, anything that detracts will have to be discarded. Some triage will obviously be needed and I'm working on what that entails now.

Develop
This is a tripartate goal, to:
  1. Help others grow in their use of the Internet, especially social media, as a marketing tool.
  2. Build a network of professional colleagues with whom I can share ideas and experiences.
  3. Continue my own professional growth. If I stop growing, no way can I help anyone else.
One thing I constantly struggle with is turning the focus away from "me" and concentrating it on "you." (Even this post has a "me" bent to it. Hopefully, it will be the first of comparatively few.) 

I do understand that you don't care that I know unless you know that I care. In 2009, I want to filter everything through a "how is this going to help the community" lens. 

To that end, the Social Media Handyman blog over at Active Rain and my posts at MarketingProfs Daily Fix blog will be focused more on how-to, while this one will continue a focus on opinion and op-ed. 

Do
Author Joe Queenan, in his sardonic book, Balsamic Dreams: A Short But Self-Important History of the Baby Boomer Generation, suggests that we boomers talk a lot about doing stuff, but never actually get around to it. I know that's true of me. If I had a nickel for every idea I intended to do something with but never did, while I wouldn't be rich, the pickle jar in the kitchen would certainly be full. 

In 2009, I don't want to look back over a slew of ideas that lay like discarded fast food bags along the roadside. It's time to either "fish or cut bait." Yet, I can't do everything and that's where the process of distillation comes in.

There you have it - Degree. Distill. Develop. Do. - my four goal words for 2009. Thanks, Chris, for the inspiration. 

Now, what about you? What words could you associate with your goals this year? 

January 03, 2009

Twitter phishing scheme

There is a phishing scheme propogating through Twitter now. It works in this way: 

  1. You get a direct message which often contains a URL with "blogspot" in it. Do not click that link. 
  2. If you happen to click the link, you'll be taken to a phishing site asking you to login. Don't do that either. 
  3. If you did and logged in, change your password immediately. 
Go to for more info or to learn more.

This developed over the weekend while I was away at my parents who have no Internet access. I checked Twitter via my iPhone and saw a message asking me to visit the link. Unsuspectingly, I swallowed the bait, clicked the link and, believe it or not, logged in. D'oh! 

The result was that I spammed every person following. While I'm not to blame, I do feel terribly about it nonetheless. Don't become a victim like me. 

This will come and go in a few days hopefully. Phishing, like email spam, is a fact of life on the web, so there's little to be done about it I suppose. Still, viligence and a good malware program is called for.

December 31, 2008

Five years at business blogging and counting

Birthday-candle

Yesterday, I read that December marks five years that Top Rank Marketing's Lee Odden has been at the business of blogging. (Congrats Lee!)

That post jogged my memory and caused me to realize that this month marks my fifth year as well. I started in December 2003 using a Typepad blog for the Internet marketing consultancy I owned at the time, Radiant Marketing Group.

Blogging has not only been a game-changer for me, but a life-changer as well. It's led to a career in Internet marketing, blog and social media consulting, a book (and another to be published in 2009) and the opportunity to serve as president of IBNMA.

More importantly, it's led to the development of a network of friends and connections that literally spans the globe. For a country boy who grew up at Rural Route 1, Hickory, Mississippi, that ain't too bad. Not bad at all.

Unlike Lee and many other veteran bloggers from the class of 2003 and 2004, my blogging path has been a bit eclectic (shall we say even "schizophrenic") While Lee, Toby Bloomberg, Yvonne DiVita, Denise Wakeman, Wayne Hurlbert and many others have "plowed the same field" on one blog for years, I've had the privilege to ply my trade at quite a number:

IOWs, just about everyone but b5media. Like I said, a bit schizo! :-) (Chalk it up to a short attention span.)

If I had more time today, I'd create a list of favorite posts, events, etc. Unfortunately, my day job won't allow and, besides, we're about to close shop for the day and my wife and I are headed to celebrate the holiday with relatives.

To my fellow veteran business bloggers who have persevered over the years, here's to you. May blogging be very good to us in 2009 and bring us all continued business and personal success.

December 30, 2008

On the web, Authority has always been about popularity

I was apprised of the latest episode of "As the Web Turns" today by my boss who , "I can't believe you're not weighing in on this."  

I'm referring to yet another version of the same drama that's been playing for years regarding the question of what defines authority on the Web, this time as it pertains to Twitter. It involves some veteran actors too - Robert Scoble, Mike Arrington and Loic LeMeur - Silicon Valley insiders who, because they live in a bubble, tend to get worked up over things the rest of the world doesn't or shouldn't.

Loic, founder of Seesmic, posted a request that Twitter add a new feature, search by authority, which he (rather innocently if you ask me) suggested equated to the number of followers one has. The more followers, the greater the authority. Arrington chimed in saying the idea made sense. Scoble, who has dealt with this issue in the past in regard to Technorati's version of authority, countered by saying the idea is "patently idiotic." (I'm with Scoble on this one.)

Before we go any further please understand my purpose in this post is not to jump into the frey in hopes of obtaining mention on TechMeme (probably too late for that anyway). I could care less about this "bitchmeme," as one blogger referred to it. My desire is to add some historic perspective and say that, as it pertains to the Web, authority has always been associated with popularity.

Google PageRank

Take , for example, Google's term for its link analysis algorhitm used in determining how Web pages are returned in search results. One means by which this determination is made is the number of links one page receives from others. 

In other words, PageRank is like a "ballot box" and the more votes one site gets from others, the more "authority" it has. I know it's not merely a matter of the number of votes and that other factors are involved. However, the number of links is foundational to the way the system works.

Sound like a popularity contest? It does to me. 

Technorati Authority

Technorati defiines authority as "the number of blogs linking to a website in the last six months. The higher the number, the more Technorati Authority the blog has." Again, a popularity contest. 

Steve Rubel weighed in on this nearly three years ago and what he said about Technorati then has bearing on the argument today.  

"So, I am going to argue that links - be they Google or Technorati - have turned the entire concept of authority into something rather trivial - popularity," said Steve. "Does this mean Britney Spears is an authority too just because she's popular?"

Replace the term "links" with "followers" and you see it's the same argument all over again. BTW, , and I echo Steve's question, does this make her an authority? If so, about what? 

Taking Britney into consideration, another way of looking at this is authority = celebrity (or vice-versa), and that's decidedly not how it should be defined.

How Authority Should Be Defined

"Authority" on the Web should be defined no differently than the dictionary does: 

1. "An individual cited or appealed to as an expert" is one way Merriam-Webster puts it. In no way does that suggest a correlation to popularity. I know many experts in social media marketing, for example, who do not have large followings on Twitter. They are authoritative nonetheless.

2. "Power to influence or command thought, opinion, or behavior." It is conceivable to equate "influence" with popularity in this case. After all, one could argue if they weren't influential they wouldn't have large followings. So, score one for the authority = popularity crowd. Yet, like Steve said in his post, it seems strange to me. 

Loic mended the error of his ways in a later post by saying, "the number of followers is in no way a measure of authority" and indicated his use of the term was a faux pas

Still, he got his wish. Merely 12 hours after making that request, a developer named John Wheatley created an app called, are you ready for this, Twitority. And it does precisely what Loic asked for, returns authority-based Twitter searches. (UPDATE: I just found out there was yet another Twitter authority search engine already in existance, Twithority. Not sure why the need for two, but, oh well.)

Should popularity be the barometer for what constitutes authority? I think not. How about you?

Related Posts:

December 23, 2008

Social media marketing predictions for 2009

If you've yet to read Joe Pulizzi's you should because it contains some eye-opening predictions from leading marketing professionals.

While, as you might expect, there is a wide range and divergence of opinion, some themes emerge.

  1. Advertising will gradually be replaced by information.
  2. Content and conversational marketing strategies will converge.
  3. Social media marketing will continue to gain acceptance

Let's take these one at a time.

Continue reading "Social media marketing predictions for 2009" »

If I were a restaurant, I'd use Twitter to...

Recently, a co-worker's husband opened a new franchise restaurant and she asked me about ways to use social media to help build awareness. Literally, the first thought that came to mind was to go to Twitter and crowdsource the answer. So I did, asking fellow twits to finish this sentence, "If I were a restaurant, I would use Twitter to...."

Continue reading "If I were a restaurant, I'd use Twitter to..." »

December 22, 2008

Early Christmas presents from Trulia, Top Rank Marketing and Blog Squad

"Yes, Virginia, there is a Santa Claus," said Francis Church, and I know of at least two of his elves: Frances Flynn Thorsen, Community Manager at Trulia, Lee Odden, CEO of Top Rank Online Marketing.and the Blog Squad's .

Fran surprised me (pleasantly) by inclusion as one of the Top Ten Real Estate Speakers of 2009 which, considering that I'm not a Realtor, is a pretty phenomenal thing if you think about it. I join the likes of Bernice Ross, Ilyce Glink and Jeff Turner. It's an esteemed group to be sure.

Here is Fran's rationale...

Paul Chaney is a social media and blog evangelist with all the vim and vigor of the Baptist preacher that is Paul in another life. Paul is the founder of International Blogging and New Media Assn. Co-author of Realty Blogging, the first book about real estate blogging, Paul is a favorite among the Kool-Aid drinkers in real estate – diehard bloggers and social media geeks. He preaches to the choir … and it’s the masses of unconnected real estate professionals who need to hear his message.

A second present, one received by not only myself, but Bizzuka CEO John Munsell, is inclusion by Top Rank Marketing's Lee Odden on a list called Best Podcasts on Social Media for Bizzuka's User Friendly Thinking Radio show which airs every Friday at noon central on Blog Talk Radio. (BTW, though I'd never come right out and ask you to do it, there is the option to vote for your favorite, uh-hum.)

Last but not least, Denise nominated me for a Shorty Award. (And I think she meant the one for micro-content, not actual height. Considering I'm only 5'8" and that's on a good day, I suppose it's reasonable to think she could have meant it either way. :->)

Though there's a good likelyhood I'll see coal in my stocking come Christmas morning, these are serendipities I didn't expect. On that other hand, maybe I've been better this year than I thought. If that's not the case, don't tell Fran, Lee or Denise please.

Social media is a tool and a mindset

A recent post by my good friend *John Jantsch asserts that "social media is a tool, it's not a religion, there are no real rules and we are experimenting every day."

While I tend to be zealous about the use of social media for marketing purposes and very evangelistic its promotion, I do agree with John that social media is a toolset. Where I do find myself at variance with his assertion is when he says these are "just" tools.

As with any tool, those associated with social media must be used in accordance with their design. You don't use a hammer to screw in a bolt and you don't use a saw to drive a nail.  Similarily, there are certain "rules" that govern social media engagement and John hits the nail on the head (pardon the pun) with this declaration: Don't be rude. Don't be boring. Give to get. 

However, there is a fallacy and even subtle danger in suggesting, especially to those either uninitiated or newly initiated in social media, that it's just tools. There is more to it than that. 

Social media is also a mindset. 

I have to go back to the "bible" of social media, the Cluetrain Manifesto, and reference the very first of the 95 Theses - "Markets are conversations." 

What I'm seeing, especially with Twitter, are some disturbing trends: 
  • Automation - This includes autoreplies and scheduled posts. 
  • Old-school, direct marketing-oriented "pitching."
The worst of the worst is when those two trends are combined. The auto-response subverts the need for real human interaction and the upfront pitch subverts any need to build real, human relationships (to whatever degree that's possible in Twitter). 

Both fly in the face of what social media is all about and I'm grieved that the most conversational and human of all social media tools, Twitter, is being turned into nothing more than a marketing machine. (Same with Facebook too, for that matter.)

I like what blogger David Risley had to say on this matter in a post from a few months back...

"There will always be some who will flock to a new social media site in order to game it for cash. They see it as a huge pool of eyeballs that need to be driven to their website. And, of course, Twitter is a good medium for that. But, it has to be used PROPERLY and with social tact. You need to be a good community member first, and marketer second."

I don't mean to be unreasonable or over-reactive. It's just that bad things happen to good technology when marketing people get involved. Look at the evolution of blogs over the years. What was once referred to as the "last form of honest advertising" is now an untrusted medium, according to Forrester. 

A medium built on the stalwarts of "authenticity" and "transparency" has de-evolved to something that is, at times, farcical (see here and here) thanks to marketers. Now, something similar is happening with Twitter.

I'm not suggesting that, other than Twammers, people have surrepticious motives. Rather, they are either misinformed or ignorant of social media mores and folkways. They just don't know any better (And, if they do, then shame on them.) and it is incumbant upon us "kool-aid" drinkers to help them get it. 

Call me a purist if you wish, the fact is, old-school marketing doesn't work in social media. Dare I say it again, "markets are conversations" and "participation is marketing." If you're unwilling to adopt that mindset you have no business trying to ply your wares using these tools. 

I'm not opposed to experimenting with the medium. However, I am unwilling to prostitute it simply to generate a more favorable ROI. 

(One suggestion: If we're going to experiment, let's find a way to do so in a more controlled environment than in the full-on entirety of the blog or social media spheres.)

Bottom line:  Social media is tools, but  not "just" tools. It's also a mindset. If you're going to use the tools, do so in the way the way they were designed and intended to be used. 

*=Just to be clear, I have the utmost respect and appreciation for John and his point of view. He was a recent guest on Bizzuka's User Friendly Thinking radio show and we enjoyed a great conversation. He is a man who has the utmost integrity, honesty and authenticity. He is my friend and has been for years. I have learned a great, great deal from him and am deeply appreciative of all that he has taught.

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