Maximize your marketing dollars during the recession

This is a guest post by Leili McKinley, an Internet branding architect and social media marketing strategist who enjoys the enviable benefit of living in one of the most beautiful places God ever created, Maui.
I came across Leili through a comment she left in response to one of my posts, started reading her blog and was immediately impacted by her knowledge, expert opinion and writing style. A few sentences into this post and you'll know why I felt that way. It is my privilege to introduce her to you.
Imagine stepping into an elegant restaurant. You’re prepped and ready for a night out. Dressed in your best, you have primped and preened for the affair. You even know some of the things you want to say. Actually, you realize, you have an agenda. You secretly cross your fingers. You want everything to go right.
It’s a blind date.
Doing business as a first time customer is a bit like being on a blind date. We have trepidation. We have made ourselves vulnerable in a universe of uncontrollable variables. We have unspoken expectations coupled with high hopes. It takes courage. But we pursue the event because we need to. Whatever the outcome, we have decided now is the right time “to buy.”
The outcome, of course, is decided by one thing and one thing only. Are we attracted to who is across the table? Not just physically, but do we believe? Do we believe they will know and understand us the same, as we believe we know ourselves? Do they have our values? Do they carry the same ambitions? In other words, can I trust you because you are like me?
We are attracted to what we know and value. Does this mean we are all a bit narcissistic?
Possibly...But, at it’s core attraction is based on our aligned beliefs. I will buy what you say, what you do, and who you are as a person, company or brand based on aligned beliefs. That alignment makes or breaks trust.
No trust, no sale.
So how does a company win customers? How do you increase sales?
Be true to your core values. Show you care about those values. Demonstrate them on a daily basis. Lip service won’t work. Trumped up PR events to make you look good won’t work either. You actually have to demonstrate a bit of self-sacrifice for it to mean something. Yes, give of yourself, as a person, a company, and a brand.
That’s magnetic.
Demonstrating the willingness to sacrifice for one’s core values is esteemed beyond measure. Look at any martyr for social proof. And what do martyrs have? Believers. They are followers who have aligned themselves to the cause. Evangelists, if you will.
If you want to attract the same, then understand what would motivate such loyalty. Speak to your market about it.
Pull people in.
Before I delve into this post, I should mention that, in my previous post I used the term "social media advertising," when, in actuality, it is better stated "social network advertising." Thus, I refer to it here in that manner.
If you're a fan of advertising, raise your hand. Come on, raise em high. Anyone?
Ever since Buddy Media CEO Michael Lazerow said "the app is the new ad unit" (paraphrase) during a panel at OMMA Social, I've been intrigued with the notion of how advertising and social media successfully converge, or whether they will at all.
Conventional wisdom says advertising and social media make for strange bedfellows. Nobody goes to their favorite social networking site to see ads after all. At the same time, advertising is not going away, no matter how badly we wish it would.
What seems to be happening is, rather than social media adopting to traditional ad models, advertising is adapting to social media in the form or "app-vertisements."
Two companies leading the charge toward a more engaging, shall we say "creative" form of advertising, is the aforementioned Buddy Media, based in NYC, and PopularMedia, based in the Bay area.
Buddy Media creates interactive Facebook applications for large brands and PopularMedia offers what it calls Influencer Ads, which are standard ad units with a social element.
A report released today by research firm InsightExpress says, "According to the social networkers themselves, opt-in advertising works best, while behavior-based campaigns and randomly generated ads are far less successful." It goes on to state that 40% of social networkers condone the practice of opt-in advertising.
"Recognizing the rapid growth of social networks and social networking audiences, advertisers have focused on creative engagement and how to apply their brands within a new environment," said Drew Lipner, vice president and group director of the Digital Media Measurement team at InsightExpress.
Is this the future of advertising in social media? Is it a matter of creating a better mousetrap? It the app the new ad unit as Lazerow suggests? At this point, all I have are questions, but am watching this space to see if oil and water can indeed mix to generate profitable ROI.
A couple of weeks ago John Jantsch, the Duct Tape Marketing guy, tagged me along with a number of others in a note saying that he had written a blog post outlining what he referred to as his "intra-daily, daily, weekly and monthly social media routine or system" and suggested that we follow suit. He said he would hook them all together to create an "at this moment" guide.
My initial reaction was, "But, John, I don't have a system!" I tend to be more or less extemporaneous, spur of the moment in my social media interactions via Facebook, Twitter and other social networks. (Obsessive might be an even more apt description.) Blogging, another part of my "routine," is often catch as catch can. Unlike John, I am decidedly not a systems-oriented thinker.
The more I thought about it the more I realized the need to deploy such a system, if for no other reason than to find a way to better manage the flow of all this stuff and not allow it to dominate my day. Plus, John asked me to participate and I want to honor his request.
So, what follows is my newly-ordained, shiny, brand-spanking new car smell social media system.
(Before we get to that, allow me ask the question that is the title of this post, do you have a social media system? If so, please leave a comment briefly outlining what it is. Or, better yet, write a post of your own and leave a comment with the link.)
You think I stuffed enough keywords into that title?!
Bizzuka recently brought on a new agency partner, Daniels-Brown Communications. In an interview with the owner, Stephen Daniels-Brown, I asked how they came to find us given that they're located in northwest Washington state and we're in southern Louisiana.
The talk of a Twitter business model is still buzzing like bees around the hive. I think one option is as plain as the beak on the little bluebird's face. (Didn't realize I was going to be talking about the birds and the bees in the post. Heh.)
The option I speak of is a premium services model such as that currently used by Yammer, but one which offers features similar to that of a brand new application, wiggio.
In my pitch at OMMA Social I suggested that Twitter do one of two things:
I also suggested that the "secret sauce" in all of this be the ability to create groups in which everyone of the members could be messaged at the same time.
Well, guess what, that's exactly what wiggio was created to do! And it adds lots of extra bells and whistles as well that, according to MarketingVox, include such things as:
To top it off, wiggio is free!
MarketingVox does say the app is designed for use by college students, but it doesn't appear to be restricted to that. In fact, it lists "small business" as one of the user groups.
This wasn't intended to be a rave for wiggio (it's just that I'm playing with it while writing this post), but rather a query into why Twitter is letting these other companies steal its thunder. (You can bet there will be more to come, too.)
I mean, think about it, Twitter has the userbase. They could kick Yammer's and wiggio's butt if they wanted to by providing similar services of their own.
Or...or... they could do "b" from above and let other companies such as these have access to the userbase via the API. Frankly, not being a programmer mind you, I don't know why Yammer and wiggio aren't already tapping into it.
In fact, if you're a programmer, perhaps you could square me away on a few things:
GoDaddy CEO Bob Parsons reports that "Go Daddy's 2009 Super Bowl campaign results shattered prior records for both new customer sign-ups and total orders, with 10 percent more new customers joining than last year's Super Bowl Sunday."
Despite the salacious nature of the ads, Go Daddy knows its customer base and, in the domain name registrar bowl, it appears they are the clear winner.
Or maybe not...
I had the opportunity to do a quick phone chat with , Network Solutions' "Swami of Social Media," earlier today to get his reactions to the GoDaddy Superbowl 2009 ad debaucle.
My intent was not to sensationalize or stir up controversy, but to try and view this issue through Shashi's eyes as well as to see what lessons could be learned and best practices gleaned.
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